Refund & Return Policy
Awrrach LLC sells digital software subscriptions and physical Moroccan leather goods. Refund and return terms differ by product type.
Software Subscriptions — Refund Policy
Because software subscriptions are delivered digitally and access is granted immediately, all sales are final once credentials have been delivered and activated. We offer refunds only in the following cases:
- Non-delivery: Credentials were not received within 24 hours and support could not resolve the issue.
- Non-functional product: The software does not function as described and our support team cannot resolve the issue within 48 hours.
- Duplicate purchase: Accidental duplicate order reported within 24 hours of purchase.
Refund requests for software must be submitted within 7 days of purchase to support@awrrach.com with your order number.
Physical Moroccan Leather Goods — Return Policy
We accept returns on physical leather goods within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. To initiate a return, contact support@awrrach.com with your order number and reason for return. We will provide a prepaid return shipping label for defective or incorrect items. For change-of-mind returns, return shipping costs are the customer’s responsibility. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Non-Returnable Items
- Activated software subscriptions
- Customized or personalized leather items
- Items returned after 30 days
Contact Us
Email: support@awrrach.com | Phone: +13213871311 | Address: 210 South Parramore Avenue, Orlando, FL 32805, United States